Who we are
Troika Tech Services is an AI calling company founded in 2012, with its team in Mira Road East. Businesses across the country know us as an AI calling company in India that sets up and runs the calls for them, not just a software login.
COMPARE Cost · control · speed
AI Calling Agent vs BPO Services: control, speed and cost compared
Outsourcing calls to a BPO means hiring, training and managing a team you never see. An AI calling agent is set up in days, follows your script every time and records every call. Here is how they compare, honestly.
- Side-by-side table
- Setup time compared
- When to use each
Side by side
AI calling agent vs BPO services
| AI calling agent (Troika) | Outsourced BPO | |
|---|---|---|
| Time to start | 24 hours to 7 working days | Hiring and training first |
| Scale up or down | Recharge credits | Add or remove seats |
| Script control | Exactly your approved script | Depends on the agent and supervisor |
| Quality checks | Every call recorded and summarised | Samples and reports |
| Languages | 9+, switching mid-call | Per team hired |
| Data | Used only for your campaigns | Shared with an outside team |
| Best for | First calls, reminders, follow-ups | Complex, long or sensitive calls |
Decide
When a BPO still makes sense
- Long consultative callsCalls that need deep product knowledge and judgement.
- Complaints and escalationsUpset customers need a person.
- Back-office workTasks beyond the phone call itself.
- Everything elseFirst calls, reminders and follow-ups usually work better and cost less with AI.
Hear it on your own phone, right nowCall our AI agent and talk to it like a customer would. It answers instantly.
About Troika
Troika, the AI calling company behind this page
In Mumbai
As an AI calling company in Mumbai, we meet clients in person, write and test scripts with them and stay on call after launch. See how our AI calling agents in Mumbai work for local businesses.
What we build
Our AI calling agents call leads, answer incoming calls, qualify, book visits and transfer hot leads. They are part of a wider set of AI agents for chat and follow-ups.
Hear it
Real calls by the Troika AI agent
🏢 Real EstateOutbound
Lead Qualification · Hindi
Qualifies a project enquiry and captures budget, in Hindi.
1:28
🏢 Real EstateOutbound
Live Transfer · English
Hands a warm buyer straight to the sales team, mid-call.
0:44
🎓 EducationOutbound
Lead Qualification · English
Checks eligibility and interest on an admissions call.
0:58
🏦 BFSIInbound
Follow Up · English
Answers a finance enquiry and logs the request.
1:07
Is it paying off?
Measure the return
Connect rate
Share of dialled numbers that picked up. If it is low, check data quality and calling times before blaming the script.
Qualified or interested leads
Calls where the person met your qualifying rule. This is the number your sales team cares about.
Transfers answered
Hot leads transferred to your team and actually picked up. A missed transfer is a lost buyer.
Bookings and callbacks
Appointments, site visits, counselling sessions or callbacks the agent booked on the call.
Opt-outs
People who asked not to be called. A rising number usually means the list or the pitch needs work.
Credits per lead
Credits used divided by qualified leads. Use it to compare AI calling with your other lead sources. Every number above is in the dashboard and in CSV/PDF reports.
Getting started
Live in 24 hours to 7 days
- 01
Tell us the goal
Who you call, what to ask and what a good lead looks like.
- 02
Hear a live demo
The AI agent calls you with your own script.
- 03
Approve the script
Change any line until it sounds right.
- 04
Go live
We launch, monitor and improve the campaign with you.
Customer feedback
Businesses that call with Troika
“It has been a good experience to leverage Troika for reaching out to our prospective customers. It is really easy to deploy and the support has been really good.”
“The AI Calling and WhatsApp Messaging services have been effective and useful for our requirements to generate hot leads from bulk data. Their assistance and prompt responses made the overall experience smooth.”
“The biggest advantage is that it can call 1,000, 2,000, or even 4,000 people in a single day. We have been using this system for the last 3-4 days, and we have already received around 10 to 15 positive leads.”
“The AI calling agent is performing well, and the automated marketing outreach through the AI bot is being executed effectively. The system has helped in customer engagement.”
“Had a great experience with Troika during my transition process. Always responsive, professional, and incredibly helpful, making the entire process smooth and stress-free. I highly recommend Troika's services.”
“It has been a pleasure working with Troika Tech Services. I truly appreciate your professionalism, prompt support, and commitment to delivering quality service. The team has always been responsive, reliable, and helpful.”
“It has been a great experience working with Troika Tech Services. Your team has been very supportive, responsive, and professional throughout the process. The quality of service and timely assistance made everything smooth and hassle-free.”
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FAQ
AI Calling Agent vs BPO Services: common questions
01Is an AI calling agent cheaper than a BPO?
For first calls, reminders and follow-ups it usually is: no seats, salaries or training, and billing is per second of talk time.
02Can we use both?
Yes. Many businesses let AI make the first calls and pass interested or complex callers to people.
03How fast can we switch?
Setup takes 24 hours to 7 working days, depending on the script, languages and testing.
04Is AI calling legal in India?
AI calling is used legally in India when it follows the same rules as any business calling: TRAI's telemarketing regulations, respect for the DND (Do Not Disturb) registry, permitted calling hours and a clear way to opt out.
- Use opt-in or responsibly sourced data, ideally people who enquired with you.
- Call within permitted hours. We schedule campaigns generally between 9 AM and 8 PM.
- Honour opt-outs: when someone says "don't call me", the agent ends politely and the number is skipped in future campaigns.
This is general guidance, not legal advice. Compliance depends on your campaign intent and your data.
05How much does it cost?
A one-time setup and prepaid credits billed per second of talk time (1 credit = 1 second). See how much an AI calling agent costs.
Explore
More about Troika AI calling
Try it on your own phone
Let our AI agent call you right now
Enter your number and we will set up a live AI demo call for you. Hear the voice, interrupt it, ask it questions, in Hindi or English.
- No setup needed for the demo
- Hindi, English & regional languages
- Takes 2 minutes