Feedback calls
Ask how the delivery, visit or service went.
CUSTOMER SERVICE Answer · log · transfer
AI Voice Agent for Customer Service: every support call answered
Support lines get the same few questions all day, and customers wait on hold for them. Troika's AI voice agent answers those calls in the customer's language, solves the common questions from your information, logs complaints and transfers urgent callers to your team.
- No caller on hold
- Common questions answered
- Complaints logged and routed
What it handles
Support calls the AI agent can take
| How | Result | |
|---|---|---|
| Common questions | Answers from your FAQs and documents | No hold, instant answer |
| Complaints | Captures details and logs them | Ready for your team, nothing lost |
| Service and installation bookings | Books in your slots | Fewer back-and-forth calls |
| Order or ticket status | Possible with integration after a feasibility check | Fewer calls to your team |
| Urgent or upset callers | Transferred to a person | People handle what needs people |
| After-hours calls | Answered and logged | Callback first thing next day |
Outbound too
Service calls you can make automatically
Service reminders
Service due, AMC and warranty reminders.
Resolution checks
Confirm a complaint was solved.
Delivery confirmations
Confirm address and delivery slot.
Win-back calls
Customers who stopped buying.
Service updates
Planned changes or new timings.
Hear it on your own phone, right nowCall our AI agent and talk to it like a customer would. It answers instantly.
Example
A support call, start to finish
Service complaint · HinglishExample conversation
AI agentNamaste, [Company] support mein aapka swagat hai. Main aapki kya madad kar sakti hoon?
CallerMera AC theek se cooling nahi kar raha.
AI agentSorry for the trouble. Kya aap apna registered mobile number confirm karenge?
CallerYahi number hai.
AI agentThank you. Maine complaint register kar di hai. Technician visit kal subah 10 se 12 ke beech book kar doon?
CallerHaan.
✓ Complaint logged✓ Visit booked✓ Summary to team
Hear it
Real inbound and follow-up calls, unedited
🏦 BFSIInbound
Follow Up · English
Answers a finance enquiry and logs the request.
1:07
🩺 HealthcareOutbound
Renewal · Hindi
Explains a health policy renewal and records the reply.
1:28
🎓 EducationOutbound
Follow Up · English
Checks back on a course enquiry and shares the details.
1:46
🏢 Real EstateOutbound
Live Transfer · English
Hands a warm buyer straight to the sales team, mid-call.
0:44
At a glance
Troika at a glance
| Troika | Why it matters | |
|---|---|---|
| Languages | 9+ Indian languages, switches mid-call | Customers answer in the language they speak |
| Billing | Per second of talk time, prepaid credits | A short "not interested" call costs seconds, not minutes |
| Setup | 24 hours to 7 working days | Live before your next campaign |
| Service | Managed: script, number, testing, monitoring | No new tool for your team to learn |
| Calls | Outbound and inbound, many in parallel | Every lead called within minutes |
| Hand-over | Live transfer to your team | Hot leads do not wait for a callback |
| Proof | Recording, transcript and summary per call | You see exactly what was said |
| Compliance | Calling hours, DND and opt-outs respected | Safer campaigns for your brand |
| Company | Since 2012, office in Mira Road, Mumbai | A team you can meet |
Getting started
Live in 24 hours to 7 days
- 01
Tell us the goal
Who you call, what to ask and what a good lead looks like.
- 02
Hear a live demo
The AI agent calls you with your own script.
- 03
Approve the script
Change any line until it sounds right.
- 04
Go live
We launch, monitor and improve the campaign with you.
See every plan and price in 10 secondsEnter your number and the plans unlock instantly. No sales pressure.
FAQ
AI Voice Agent for Customer Service: common questions
01What is an AI voice agent for customer service?
An AI voice agent that answers your support line, solves common questions from your information, logs complaints, books service visits and transfers urgent or upset callers to your team.
02Can it replace our support team?
No. It takes the repetitive calls so your team can handle complaints, escalations and relationships.
03Can it check order or ticket status?
Only with an integration to your system, which is set up separately after a feasibility check. Without it, the agent logs the request for your team.
04Does it work after hours?
Yes. It answers whenever calls come in and logs each request for a callback.
05Is AI calling legal in India?
AI calling is used legally in India when it follows the same rules as any business calling: TRAI's telemarketing regulations, respect for the DND (Do Not Disturb) registry, permitted calling hours and a clear way to opt out.
- Use opt-in or responsibly sourced data, ideally people who enquired with you.
- Call within permitted hours. We schedule campaigns generally between 9 AM and 8 PM.
- Honour opt-outs: when someone says "don't call me", the agent ends politely and the number is skipped in future campaigns.
This is general guidance, not legal advice. Compliance depends on your campaign intent and your data.
06How much does it cost?
A one-time setup and prepaid credits billed per second of talk time, with every supported language included at no extra fee. See AI calling pricing.
Explore
More about AI customer service calls
Try it on your own phone
Let our AI agent call you right now
Enter your number and we will set up a live AI demo call for you. Hear the voice, interrupt it, ask it questions, in Hindi or English.
- No setup needed for the demo
- Hindi, English & regional languages
- Takes 2 minutes