Use "sir" or "madam" naturally
Kerala customers are used to "sir" and "madam" in Malayalam calls; it sounds natural and polite.
മലയാളം Malayalam · English · switches mid-call
Malayalam AI Voice Agent: Malayalam calls for Kerala
Kerala customers are comfortable in English but warm up in Malayalam. Troika's Malayalam AI voice agent greets them in Malayalam, switches to English when they do, answers common questions and books the next step.
- Natural Malayalam
- Malayalam + English in one script
- Hot leads transferred live
Why Malayalam
Malayalam first, English when they want it
Kerala has some of the highest English comfort in India, yet a Malayalam greeting still feels warmer and more personal than a cold English pitch.
Set Malayalam as the primary and English as the second language: the agent follows customers who switch, which many do for prices, dates and product names.
Where it works
Who to call in Malayalam
| Start the call in | Why | |
|---|---|---|
| Families and shop owners | Malayalam | Warm and local |
| Professionals in Kochi and Thiruvananthapuram | English, Malayalam second | Short and direct |
| Students and parents for courses | Malayalam, English second | Parents prefer Malayalam |
| Mixed or unknown lists | Malayalam, English second | The agent follows the reply |
Hear it on your own phone, right nowCall our AI agent and talk to it like a customer would. It answers instantly.
Example
A Malayalam call that follows the customer
Course enquiry · Malayalam + EnglishExample conversation
AI agentനമസ്കാരം അനിൽ സാർ, ഞാൻ [Institute]-ൽ നിന്നാണ് വിളിക്കുന്നത്. നിങ്ങൾ ഞങ്ങളുടെ കോഴ്സിനെക്കുറിച്ച് അന്വേഷിച്ചിരുന്നു. രണ്ട് മിനിറ്റ് സംസാരിക്കാമോ?
CallerYes. Is it online or offline?
AI agentBoth are available. Shall I book a free counselling call with our team, tomorrow at 11 AM or 5 PM?
Caller5 PM.
AI agentBooked for tomorrow at 5 PM. I am sending the details on WhatsApp.
✓ Malayalam greeting✓ Switched to English✓ Counselling booked
Industries
What businesses call about in Malayalam
💍
Jewellery and textiles
Onam, Vishu and wedding-season offers.
Calendar
When Kerala buys
| When | What to call about | |
|---|---|---|
| Vishu | April | Gold, clothes, home purchases |
| Admissions season | April to July | Course and college enquiries |
| Onam | August or September | The biggest buying season: clothes, gold, vehicles, appliances |
| Deepavali | October or November | Gifts and electronics |
| Christmas and New Year | December | Retail offers and bookings |
Script tips
Writing a Malayalam AI calling script
Plan around Onam
Start Onam campaigns two to three weeks early; the festival week itself is for family.
Set the second language
Each script has a primary and an optional second language. English is the natural second language for Kerala. The agent switches the moment the customer does.
Write numbers the way they are spoken
Prices, dates and times written as people say them avoid mispronunciation and confusion on the call.
Hear it
Real calls by the Troika AI agent
Real, unedited calls. Ask us for a free demo call in Malayalam with your own script.
🏢 Real EstateOutbound
Lead Qualification · Hindi
Qualifies a project enquiry and captures budget, in Hindi.
1:28
🏢 Real EstateOutbound
Live Transfer · English
Hands a warm buyer straight to the sales team, mid-call.
0:44
🎓 EducationOutbound
Lead Qualification · English
Checks eligibility and interest on an admissions call.
0:58
🏦 BFSIInbound
Follow Up · English
Answers a finance enquiry and logs the request.
1:07
At a glance
Troika for Malayalam calling at a glance
| Troika | Why it matters | |
|---|---|---|
| Languages | 9+ Indian languages, switches mid-call | Customers answer in the language they speak |
| Billing | Per second of talk time, prepaid credits | A short "not interested" call costs seconds, not minutes |
| Setup | 24 hours to 7 working days | Live before your next campaign |
| Service | Managed: script, number, testing, monitoring | No new tool for your team to learn |
| Calls | Outbound and inbound, many in parallel | Every lead called within minutes |
| Hand-over | Live transfer to your team | Hot leads do not wait for a callback |
| Proof | Recording, transcript and summary per call | You see exactly what was said |
| Compliance | Calling hours, DND and opt-outs respected | Safer campaigns for your brand |
| Company | Since 2012, office in Mira Road, Mumbai | A team you can meet |
Getting started
Live in 24 hours to 7 days
- 01
Tell us the goal
Who you call, what to ask and what a good lead looks like.
- 02
Hear a live demo
The AI agent calls you with your own script.
- 03
Approve the script
Change any line until it sounds right.
- 04
Go live
We launch, monitor and improve the campaign with you.
See every plan and price in 10 secondsEnter your number and the plans unlock instantly. No sales pressure.
FAQ
Malayalam AI Voice Agent: common questions
01Can the AI agent speak Malayalam?
Yes. Troika's AI calling agent speaks natural Malayalam, and each script can add a second language such as English. The agent switches between them mid-call when the customer does.
02Does it understand Malayalam mixed with English?
Yes. Customers often mix English words into Malayalam, for example for prices, dates and product names, and the agent understands and replies naturally.
03Which other languages are supported?
English, Hindi, Marathi, Gujarati, Tamil, Telugu, Kannada, Bengali and Malayalam. Each script uses one primary and one optional second language.
04Is there an extra fee for regional languages?
No. Every supported language is included at the same per-second rate.
05Can I hear a demo in Malayalam?
Yes. Request a free demo and our team will set up a live AI call in Malayalam with your own script.
06Is Malayalam or English better for Kerala?
For most consumer lists, start in Malayalam with English as the second language. For corporate lists, English first often works better. We can test both.
07Is AI calling legal in India?
AI calling is used legally in India when it follows the same rules as any business calling: TRAI's telemarketing regulations, respect for the DND (Do Not Disturb) registry, permitted calling hours and a clear way to opt out.
- Use opt-in or responsibly sourced data, ideally people who enquired with you.
- Call within permitted hours. We schedule campaigns generally between 9 AM and 8 PM.
- Honour opt-outs: when someone says "don't call me", the agent ends politely and the number is skipped in future campaigns.
This is general guidance, not legal advice. Compliance depends on your campaign intent and your data.
08How much does it cost?
A one-time setup and prepaid credits billed per second of talk time, with every supported language included at no extra fee. See AI calling pricing.
Explore
More about AI calling in Indian languages
Try it on your own phone
Let our AI agent call you right now
Enter your number and we will set up a live AI demo call for you. Hear the voice, interrupt it, ask it questions, in Hindi or English.
- No setup needed for the demo
- Hindi, English & regional languages
- Takes 2 minutes